A step-by-step administration guide I created for IHOP's Qualtrics-based Guest Feedback Survey system, teaching restaurant managers, district managers, and franchise staff how to use the platform's ticketing and dashboard tools to respond to guest complaints.

I wrote and designed the full guide, translating a complex, multi-role escalation workflow into short, numbered task-based procedures that different user roles could reference independently. Each section pairs plain-language, numbered instructions with annotated screenshots so a user can complete the task without additional training or support.

I also built in operational guardrails throughout — flagging role-based permission differences, defining key terms and thresholds and calling out common errors to avoid, so the guide functioned as both a how-to and a policy/compliance reference for a distributed, multi-level user base.

Target Audience: Restaurant managers, district managers, and franchise/corporate staff across a 1,750+ location franchise system, with varying technical proficiency and no prior Qualtrics experience.

See Full Sample Here: Qualtrics Administration Guide